VR Systems Technician & IT Support (m/f/d)
This job is no longer accepting applications
See open jobs at HOLOGATE.See open jobs similar to "VR Systems Technician & IT Support (m/f/d)" Cherry Ventures.IT, Customer Service
Munich, Germany
VR Systems Technician & IT Support (m/f/d)
Descripción completa del empleo
Over the past years, HOLOGATE has grown from a small VR start-up into a market-leading immersive technology company with more than 80 employees worldwide. Our teams design, integrate, and build extended reality systems for location-based entertainment as well as professional training and simulation.
Operating the world’s largest VR network, HOLOGATE delivers scalable and reliable XR solutions that are used globally. We develop turnkey platforms that combine software, hardware, and immersive content built for real-world performance and measurable impact.
To support our continued growth, we are looking for people who want to contribute, take responsibility, and grow with the company. We value collaboration, curiosity, and a structured approach to solving complex challenges.
At HOLOGATE, you will work with cutting-edge XR technology in interdisciplinary teams and contribute to projects from concept to deployment. We encourage initiative, focus on quality, and offer an environment that supports both professional and personal growth, with a long-term perspective.
If you want to be part of a company that is shaping immersive technology at scale with clear ambition, technical depth, and a strong sense of purpose, HOLOGATE may be the right place for you.
VR Systems Technician & IT Support (m/f/d)
About the Role
HOLOGATE is looking for a highly motivated VR Systems Technician & IT Support (m/f/d) to join our Enterprise Support team. In this role, you will be responsible for delivering reliable day-to-day support to our clients, ensuring smooth operations and the best possible experience with our products and services. You will work in flexible shifts to provide timely assistance, troubleshoot issues, and help maintain a high standard of customer satisfaction across all HGXR deployments.
We Offer
The opportunity to work in an innovative, fast-growing international technology company
Room for ownership and the ability to actively contribute to our operational excellence
Flat hierarchies, short decision-making processes, and a dynamic work environment
Flexible working hours and hybrid-working options
A motivated, creative team and a company culture built on openness and progress
Your Responsibilities
- Provide inhouse, remote, and on-site technical support for HOLOGATE VR systems, covering hardware, software, and network-related issues
- Install, configure, and commission HGXR systems at customer sites, ensuring stable, secure, and fully operational deployments
- Travel regularly within the DACH region to perform installations and on-site customer training
- Diagnose and resolve system, hardware, software, and configuration issues, taking full ownership of support cases until resolution
- Manage, prioritize, and track multiple support cases and installation tasks in line with agreed service-level agreements (SLAs)
- Test new technologies and system updates, contributing to technical documentation and internal knowledge sharing
Your Profile
- Fluent in German and English (both required)
- Hands-on experience in 1st and 2nd level IT support
- Solid knowledge of common operating systems (Windows, macOS) and basic understanding of networking technologies
- Strong communication skills and a friendly, service-oriented attitude when interacting with clients and colleagues
- Problem-solving mindset with the ability to remain calm and effective under pressure
- Team player with an independent, structured, and reliable working style
- Customer-focused, with the goal of delivering high satisfaction and smooth technical operations
- Willingness to continuously learn, adapt, and develop skills in emerging technologies
This job is no longer accepting applications
See open jobs at HOLOGATE.See open jobs similar to "VR Systems Technician & IT Support (m/f/d)" Cherry Ventures.